Last updated: 26 August 2026

We want you to love your purchase. If you’re not fully satisfied, here’s how returns and refunds work.

Right to cancel (14-day cooling-off period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. To cancel, email us at nidwella@gmail.com with your order number. You then have a further 14 days to return the goods.

Returns

To be eligible for a return, items must be unused, in the same condition you received them, and in their original packaging. To start a return, contact nidwella@gmail.com. Do not send items back before contacting us.

• Return shipping costs: return postage is paid by the customer.
• Return address: provided once your return is approved.

Refunds

Once we receive and inspect your return, we’ll notify you of approval. Approved refunds are issued to your original payment method within 14 days. Under the Regulations we may reduce a refund to reflect any loss in value caused by handling beyond what is necessary to inspect the goods.

Non-returnable items

Certain items cannot be returned for hygiene or health reasons once opened/unsealed, perishable goods, and personalised/made-to-order items — unless faulty.

Faulty or incorrect items

If your item arrives faulty, damaged, or incorrect, contact us at nidwella@gmail.com within a reasonable time. Under the Consumer Rights Act 2015 you may be entitled to a repair, replacement, or refund. We cover return costs for faulty items.

Exchanges

The fastest way to get a different item is to return the original (per this policy) and place a new order.

Contact

Lova & Co Holding LLC — nidwella@gmail.com.